Privacy policy

driveKamruls provides driving tuition, booking, payment, and learner progress services. For the personal information described in this policy, driveKamruls is normally the data controller.

Questions about this policy or how we use your information can be sent through our contact page.

We may collect information that you provide when creating an account, making an enquiry, booking a lesson, paying, contacting us, or using learner features.

• Identity and contact details, including your name, email address, telephone number, and address
• Account and authentication information
• Driving lesson details, availability, pickup location, licence details, notes, progress, homework, and uploaded media
• Booking, rescheduling, cancellation, and attendance history
• Payment status, transaction references, and limited billing information supplied by our payment provider
• Communications, feedback, reviews, and support requests
• Technical information such as IP address, browser, device, security logs, and cookie preferences

We do not intend to store complete payment card numbers. Card payments are processed by the payment provider shown during checkout.

We use personal information to provide and administer lessons, manage accounts and bookings, allocate instructors, process payments, communicate service updates, support learners, maintain safety and security, resolve disputes, improve our services, and meet legal obligations.

Our lawful basis will depend on the activity. It may include performing a contract, taking steps before entering a contract, complying with a legal obligation, pursuing legitimate interests such as service security and administration, or consent where the law requires it.

We share information only where reasonably necessary. Recipients may include assigned instructors, website hosting and database providers, email and media services, payment processors, professional advisers, insurers, and public authorities where disclosure is legally required.

Service providers may only use information for the services they provide to us and must protect it appropriately. If information is transferred outside the UK, we use an appropriate legal safeguard where required.

We keep information only for as long as it is needed for the purpose collected, including lesson administration, safeguarding, accounting, tax, insurance, dispute handling, and legal requirements. Retention periods vary by record type and are reviewed periodically.

We use proportionate organisational and technical safeguards. No online system is completely secure, so please use a strong password and contact us promptly if you believe your account has been compromised.

Depending on the circumstances, you may have rights to access, correct, erase, restrict, or object to the use of your information, and to receive certain information in a portable format. Where processing relies on consent, you may withdraw that consent without affecting earlier processing.

You can make a request through our contact page. We may need to verify your identity. You also have the right to complain to the UK Information Commissioner's Office.

Our services may be used by young learners who are legally eligible for driving tuition. Where appropriate, a parent or guardian may provide or receive relevant information. If you provide another person's details, you must have authority to do so.

We may update this policy when our services, providers, or legal responsibilities change. The effective date above identifies the latest published version.